Summer Live 2020 Rules and FAQs

These rules are designed to provide maximum social distancing safety for our concerts held at Imber Court during August 2020. We are an experienced team with a good history of working together with Imber Court, Elmbridge Borough Council and Police Licensing, to deliver safe events. 

 

Attendance:

By attending one of our summer concerts in 2020 you are accepting that you and your group will follow the guidelines below in full. Failure to follow these guidelines may result in you and your group being asked to leave the concert.

 

Car Parking:

On arrival at the venue, if you are driving you will be asked to park at least 2 metres away from the next car in your row. Please wait for people in the car on your immediate left to have vacated their vehicle before you get out. Car Parking will be a cost of £5.00.

 

Food and Drink:

The bars and food vendors will be running a contactless card service with a social distancing queue system. No food or Drink will be allowed into the arena. Rows 1-4 will have optional waitress / waiter table service at 15% service charge.

 

Entrance to the Venue:

There will be one main entry point to the showground with thermal fever detection screening for everyone's safety , you will be asked to queue in an orderly manner keeping 2 metres away from the group in front of you, please arrive in or form your group of 4 / 6 people before entry . Have your tickets ready for scanning and to ensure the entry process runs as smoothly as possible.

 

Seating:

There will be large numbered areas available for you to seat your group as per plan below ( plan subject to change ). You must sit at least 2 metres away from any other group and remain seated for the duration of the event. Should you wish to stand or dance, please remain in your area. The only exception is should you need to use the toilets, sanitation points , purchase any refreshments and for use of the bar high table facilities  NB As this is a smaller event there will only be a limited number of vendors available. Adult over 18's , due to social distancing control children of all ages will not be allowed in to the showground.  No one will not be allowed to approach the stage at any time. 

VIP Gold and Silver areas rows 1-7 will have allocated seating with the lead parties name ( ticket purchaser ).

Main Arena rows 8-15 will be on a first come first serve seating basis again please follow the 2m distancing rules.

Standing / High Table rows 8-15 will be on a first come first serve seating basis again please follow the 2m distancing rules

 

Toilets and Sanitation:

There will be toilets on-site, we ask you to follow the rules for their use which will be displayed around the ground and inside the toilets themselves. There will be additional sanitation stations available as well. We ask that all attendees use the sanitation points before and after using the toilets.

 

Waste:

To stop congestion around waste bins (especially at the end of the concert) we ask you to take all your waste home with you. Black Bins liners will be provided as you enter the site.

 

Leaving the ground:

Once the concert is over, please maintain a 2-meter distance from groups around you as you exit the ground. Please consider waiting until most people have left before you leave.

 

Stewards and Signage:

There will be plenty of signage around the ground to remind you of and to ensure the social distancing rules are being adhered to. Stewards will be patrolling the ground should you need any help or advice.

 

PPE:

The use of personal protective equipment is not required by customers, but you may see some of the stewards or security wearing it. If you do wish to use PPE please ensure that you take it home with you and not discard it at the ground.

 

Tickets:

Tickets are non refundable or non transferable, this event is not working in conjunction with any other event. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event. A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The refund for Tickets equals the face value of the Tickets purchased but excludes any booking fees and transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and We shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket face value price. 

Timings:

Gates Open at 12:30pm - Event Starts at 13:00pm - Event Ends 22:30pm

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